Shipping & Returns
Your satisfaction matters to us.
Shipping
We work hard to get your order to you as quickly as possible!
All orders are processed within 1–2 business days (excluding weekends and holidays) and are securely packed and fulfilled through Amazon’s logistics network.
Once your order ships, delivery typically takes 3–5 business days, depending on your location. While we do our best to meet these timelines, please note that delivery times are estimates and may vary due to carrier delays.
After placing your order, you may receive shipping and delivery updates directly from Amazon, including tracking information once your package has been dispatched.
Shipping Prices
- Free shipping on all orders $75 and over
- $4.95 flat‑rate shipping on orders under $75
Returns
Your satisfaction is important to us, and we’re happy to help if something isn’t quite right.
- Returns are accepted within 30 days of delivery
- Items must be unused, unopened, and in their original packaging
- Due to the nature of our products, we’re unable to accept returns on opened items
To start a return, simply reach out to our support team at support@nancychun.com with your order number. We’ll guide you through the next steps.
Once your return is received and inspected, refunds will be issued to the original payment method. Once your return is received and inspected, refunds will be issued to the original payment method.
Please note that original shipping charges are non‑refundable. Customers are responsible for covering the cost of return shipping.
A Quick Note
We recommend reviewing product details carefully before placing your order. If you ever have questions, our support team is always happy to help—just contact us!